All About Small Business Voip Phone Systems

By Colette Foreman


A small business requires a working phone system to thrive. However, determining the best telephone to use for a business is not easy. In addition, technology has grown so complex that makes this decision even much more difficult. Small business VoIP phone systems provide small start ups with a fast, flexible and functional way to communicate.

VoIP is a way to make calls over a network such as the Local Area Network or Wide Area Network. The voice is analogue in nature and is first converted into digital packets and then sent across the network using Internet Protocol (IP). Small business can send both data and voice on a single network. The telephone system sends on an IP address on your network or the Internet.

There are two categories of VoIP in the city Vancouver, BC. The one that is hosted by your service provider is called hosted service while the one that you host on your own premises is the non hosted service. Unlike the old PBX telephones, VoIP provides other added features such as conferencing over the web or video. Expanding or downsizing both require change s to the telephone connections, using VoIP makes this very easy to perform.

It is uncomfortable for clients to wait for long while going through long menus before speaking to you. These systems ensure that this does not happen. In addition, if you need to set up a contact center small in size for your sales people or customer care desk, voice over internet would be the best option. This is mainly because you do not have to have it located in the office, calls can be made from anywhere to be received anywhere.

These systems requirements include a desktop SIP phone and internet phones. Employees with an iPhone or Android based Smartphone do not have to use any other handsets. By downloading an application to their phones they can convert them to work phones such that clients call them without even knowing that they are calling personal handsets. These are called soft phones or virtual work phones.

There are different terms offered by the service providers when it comes to pricing and support. It is important to determine what to expect in terms of users, call groups, number of telephone numbers and devices connected before purchasing. In addition, consider the size of your bandwidth and the type of calls that are usually made. Long distance calls are made so much cheaper compared to the short distance calls.

To achieve maximum benefits from these services, ensure that the network you are currently running is able to support the voice calls. In case the web traffic is heavy, you may need to acquire a dedicated line for VoIP. Besides, it is prudent to have a power and network emergency plan in case of interruptions.

When choosing the service provider in the city Vancouver, BC, consider their customer support, review, added functionality and price. The price can be per minute or a monthly flat rate. Either of these two is applicable for any business you just have to choose the best plan for yours. Another factor to consider is whether there are skilled personnel who can carry out routine maintenance or will you have to call in an expert every time there is a problem.




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