What To Look For In Remote PC Assistance Software

By Olivia Cross


Sometimes it seems like anyone who obtains even a little bit of computer knowledge has some sort of unwritten obligation to help everyone he knows with their computers. Like most of these users, you've probably found yourself being asked to fix a friend's computer, and perhaps even multiple times. That sometimes means repeated trips to that home to gain access to their system. You can avoid all of that complexity by using one of the various remote PC assistance offerings on the market today.

Naturally, you may not need any software if the only time anyone ever asks for help is when you happen to be in the vicinity of the problem computer. Still, when you're being called to help friends and family on a regular basis, chances are that you'd benefit from being able to remotely access their system without ever leaving your own house. Before obtaining software to make that possible, however, you need to understand the key features involved.

Unless you're a professional computer guru, price will be a major concern. You could spend varying amounts of money and obtain a variety of powerful features, but those are usually only cost-effective for those who have made a career out of being a troubleshooter. If you're just occasionally helping your family or friends, you should consider a free option. The good news is that there are several free programs available. And yes, that includes Windows' own bundled capabilities.

Ease of installation is critical as well. After all, when you're helping someone with little knowledge of computers, there's a good chance that person may struggle if he or she has to download or otherwise install new software. Where installation is concerned, the simpler it is, the better. Alternatively, you can always set up off-site access in advance if you anticipate the need for this type of troubleshooting.

As commonplace as Windows is these days, people sometimes forget that there are many users operating from Linux or Mac systems. You should look for a software program that can enable access for computers using different operating systems.

Another feature is the ability to set up permanent access options. If you have a family member in need of help with basic maintenance and other critical needs, permanent access can be tremendously helpful for running virus checks, updates, and other tasks. This option is often only used with the most inexperienced computer users.

Temporary portals with strong security measures are usually preferable though. Many casual computer users have some serious reservations about security, imagining that any outside access could pose a threat to their system. They see it as a potential security breach, and thus prefer temporary access so that they can see what is being done. Obviously, you want to help them feel that their systems are safe and secure.

So, if you're the type who likes being called over to fix other people's computers whenever something goes wrong, then you probably already have everything you need. To free yourself from those travel requirements, however, choose a good off-site access program to handle those pesky troubleshooting tasks.




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